Frequently Asked Questions?
01
How Long Will My Cleaning Take?
We usually estimate 1-1.5 per bedroom, 1-1.5 hours per bath, and 30 minutes for a half bath. These are average times based on years of experience but may change based on the actual condition of the house, or in unusual cases such as large homes, we do adjust the estimate to be fair.
02
Do You Bring Your Own Supplies & Equipment?
We provide the equipment & professional-grade chemicals needed to thoroughly clean your home. If you require to use your cleaning supplies, we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning services as efficiently as possible.
03
Can I Trust The Cleaners?
Superior Cleaning customers enjoy the benefits of a full contingent liability insurance of $1,000,000 and a $10,000 fidelity bond. This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage and damage.
04
What Should I Expect On My First Appointment & How Should I Prepare?
When we arrive at your home we will be equipped with all the cleaning supplies and equipment needed, to thoroughly clean your home your first appointment generally takes the longest, as we will need time. To get acquainted with a new environment. Subsequent appointments will move along faster.
05
What Is Not Included In Our Cleanings?
Unfortunately, we do not offer. Wet wiping off light bulbs, and cleaning of bio-hazers (mold, ect.), we do not provide to hoarding customers but we are happy to refer you to a professional who works in this profession.
06
Do I Need To Be Home On The Day Of Cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day. While others like to be at home during the process. This is up to you, regardless of your schedule you are certain to receive superior housekeeping service- guaranteed!
07
How Will You Enter My Home On My Scheduled Days Of Cleaning?
We leave this up to you, whatever you feel most comfortable with. 1.) You may give us a key however, we will leave it in a lock box at your residence. 2.) You can leave a key under a doormat on the day of cleaning. 3.) You can give us the code to the garage. 4.) You can leave the door unlocked on the day of cleaning.
08
How Do I Pay For My Cleaning Service?
We only accept payments through Zelle. That is the easiest way for our bookkeeping. Also when you do send the payment, you know where it's going and can see who you are sending it to so there is no funny business, and it is completely free with no fees.
09
What If I Need To Reschedule A Service?
We understand how unpredictable life can be. That is why we work with your schedule to ensure that we are cleaning your home at a time that is most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 48 hours before your next scheduled service.
10
Do You Always Send The Same House Cleaners?
We believe it is very important to always send the same team member to clean your home and we do everything in our control to make this possible. When you choose our cleaning service, we assign you a primary and a secondary cleaner. If your primary team member is absent. You can expect to see your secondary team member.
11
Are You Ok With Pets Being In The Home During A Cleaning Service?
Yes, we love those adorable fur babies. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you do not plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. One of our requirements to be a housecleaner with us is that you love animals and we are neither allergic nor afraid of them.
12
Why Are Some Services More Expensive Than
Others?
Each individual service requires different amounts of work to complete the job. A deep clean and a move-in move-out clean are going to take longer and require more attention to detail than a standard clean will.
13
How Does The Booking Process Work?
Once we agree on the quote and receive your $50 deposit via Zelle, we will schedule your cleaning appointment at a time that works for you. Our cleaner will arrive at your home at 9 AM and will work until the job is complete. Please note, if our cleaner is unable to enter your home waiting for 20 minutes, we will need to reschedule for another day.
14
How Does The Quote Process Work?
Once you submit the free quote form, call, or email us detailing your home and the work you need, we will reach out to discuss the price breakdown and fully understand your requirements. If all goes well, we will move forward into the payment process and will have you booked ASAP!
For any other concerns go to our Google Page or email us today @SupeiorResidentialCleaningFL@gmail.com
Thank you. We hope we covered everything!